Log in
Sign in to your customer account with the email address used for the order. There is no password to remember: a code is sent to you.
Protocol · returns and exchanges
Returns
A well-cut garment is judged worn, not in a photo. So you have thirty days to try it on at home, and to change your mind.
01 · The principle
Thirty days to decide
Try it at home. Keep it, exchange it, or send it back.
Returns are declared from your customer account, not by email. You find your orders there, select the piece concerned, and the return label is handed to you straight away.
This process records your request, tracks the parcel and triggers the refund on receipt. Nothing gets lost between two messages.
02 · How to proceed
Four steps
Declaration
Open the order concerned, select the items to return, give the reason. The request is recorded immediately.
Shipping
The return label is provided. Pack the piece, stick on the label, and drop the parcel at the point indicated.
Refund
Once received and checked at the workshop, the refund goes back to the original payment method, within fourteen days at the latest.
03 · The rates
Who pays what
No surprises at the end: here is exactly what applies, depending on the destination and the amount of your order.
04 · The conditions
What we take back
These commercial conditions are in addition to your statutory right of withdrawal of fourteen days. They do not replace it.
- The piece comes back in the condition in which it was delivered: tried on, but neither worn nor washed.
- The original tags are still attached.
- The request is declared within thirty days of receiving the order.
- Alteration and repair services (hemming, mending) are made to measure on your own garment: they cannot be returned.
- Gift cards are neither taken back nor refunded.
A question before you send it back?
A hem that’s too long, a size you’re unsure about, a seam that gave way: there is often an answer simpler than a return. Write to us, the workshop replies.
Guard post · access
Your customer account
Everything about your orders is in one place: tracking, returns, labels, your addresses. There is no password to remember.
What you will find thereCDM · CUSTOMER ACCESS
-
01
Your orders
The details of each order, its status and its shipping tracking.
-
02
Your returns
Declare a return in a few seconds and get your label.
-
03
Your addresses
Delivery and billing addresses, editable at any time.
Access my account
Sign in with the email address used for your order: a verification code is sent to you, with no password to create.